When will my order arrive?
Our delivery time is usually 2-7 working days within India, depending upon your location in the country. Most orders are delivered within 4 working days..
How do I cancel my order?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by mailing us, mentioning your order ID.
- If we receive your cancellation request before we have dispatched your order, we will refund the entire amount within 10 working days of date of cancellation.
- If we receive your cancellation request AFTER your order has been dispatched, cancellations will not be accepted.
- We ship COD orders only after confirmation from the customer, hence we do not accept cancellations at any time after order dispatch.
How do I return/exchange my order?
If unfortunately you decide to not keep the product, please inform us via mail within 3 days of delivery and courier the product to the following address- (after carefully packing it so that it doesn't break in transit)
Krafted with Happiness
2203/28, H.B.C., Faridabad, Haryana, India - 121008
Once we receive the product, we would inspect it and issue you a coupon code of the same product value within 7 days of receiving your return. You can shop for that amount anytime in the future.
- This is not applicable to products bought during Promotional Sales. There is NO EXCHANGE NO REFUND policy for Promotional Sales.
- If we receive the product damaged, NO reimbursement of any sort will be issued. Nor will the parcel/product shipped back to you again.
- Lighters or Notebooks are not covered under Return Policy.
- Return or Exchange policy is not applicable to International orders.
Do you ship international?
Yes, we do. We accept cards from all leading networks of the world (VISA/MasterCard/AmEx), and you could also pay by Paypal. You will find these options on the checkout page while placing an order.
Do you customise on request?
Sure, we do! We can customise products for your wedding, mehendi, sangeet or even your neighbour's dog's birthday party! Please mail us with your requirement at firstname.lastname@example.org and we'll be more than glad to do it for you!
Where are you based?
Delhi NCR, India
Do you have a shop where I can visit?
Right now we sell online only. But we do put up various exhibitions, please check our Facebook/Instagram for information of any upcoming exhibition.